The Quality Management module leverages AI to automated QA scoring for 100% customer interactions. It offers customizable scoring configurations, comprehensive interaction analysis, and identification of critical issues to meet your business needs.
The system optimizes manual review efforts and enhances agent performance feedback. Organizations can measure key metrics to focus on problematic interactions, streamlining agent development, and improving customer service quality.
Conversation IntelligenceGain actionable insights on contact center efficiency, agent performance, and customer experience. A unified dashboard offers KPI monitoring, topic mining, and sentiment analysis to identify call drivers.Learn more Conversation MiningEliminate guesswork in manual evaluations. Use advanced filters to find interactions with the most potential for improvement and focus your manual efforts only on critical interactions.Learn more AI-Assisted Manual AuditsPerform quick manual audits with AI-powered conversation analysis. Navigate key moments, including adherence, violations, and omissions. Provide precise feedback via comments to support agent development.Learn more
