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Benefits of Contact Center AI (CCAI)

Why Upgrade to XO v11?

  1. Integrated Experience: Integrated advantages of Contact Center AI (CCAI), Automation AI, Search AI, and Agent AI in a single app.
  2. Additional Capabilities: Enhanced Contact Center with additional capabilities in Campaign Management, Quality Management, and Case Management with additional top-ups.
  3. Access to Agent AI and Search AI will be available to authorized users upon purchase of additional licenses.
  4. Enhanced user experience for the Agents and Supervisors.
  5. Improved conversational experience and human-like conversations using the GenerativeAI capabilities.

  6. Enhanced Collaboration: Brand-new experience for building Dialog Tasks and Flows.

    Note

    SmartAssist is nearing its end-of-life. All new Contact Center features will be developed exclusively on XO v11. Existing users must migrate to ensure uninterrupted service and continued feature access.