Generative AI Features - Agent AI¶
Utilize generative AI features to supercharge your virtual assistant with powerful tools that enhance productivity, enable natural conversations, improve intent detection, analyze customer sentiment, and support agent performance, all working together to create seamless end-user experiences through intuitive design.
Model Feature Matrix¶
The following table displays the features and the supported models.
(✅ Supported | ❌ Not supported)
| Model | Agent Response Rephrasing | Generating Opposite Utterance Suggestions | Generating Similar Utterance Suggestions |
|---|---|---|---|
| Azure OpenAI – GPT 3.5 Turbo | ❌ | ✅ | ✅ |
| OpenAI – GPT 3.5 Turbo | ✅ | ✅ | ✅ |
| OpenAI – GPT 4, GPT 4 Turbo, and GPT 4o |
❌ | ✅ | ✅ |
Agent Response Rephrasing¶
Agents will be able to choose the LLM to rephrase their responses in the following tones.
- Formalize: Allows agents to elevate the formality of their writing, making it suitable for business or any other formal contexts.
- Friendly: Offers suggestions and improvements to promote a friendly and approachable tone in text.
- Expand: Allows agents to elevate the formality of their writing, making it suitable for business or any other formal contexts.
- Rephrase: Allows agents to elevate the formality of their writing, making it suitable for business or any other formal contexts.
Generating Opposite Utterance Suggestions¶
Use LLM models for generating opposite utterances during design time.
Generating Similar Answer Suggestions¶
Use LLM models for generating similar answers during design time based on semantic similarity.
Generating Similar Utterance Suggestions¶
Use LLM models for generating similar utterances during design time based on semantic similarity.