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Go To Flow Node

This node helps navigate from a parent to a target flow already built in a specific part of the customer interaction.

Configure the Node

General Settings

Go to General Settings and provide the following:
General Settings

  1. A Custom Name to identify the node.
  2. In the Transfer To section, select the target flow from the dropdown list under Choose a Flow.

Error Handling

Use this section to handle system errors during customer interactions. Error Handling

  • Your Message to User: This message plays to the customer via the IVR. Select one of the following options from under Choose your message type:
    • Text to speech: This option lets you to transcribe text to speech. Type the text to be transcribed in the textbox or select an already configured message.
      • Select + Create New to create a new prompt for the text-to-speech message type. Enter a name for your message and type its contents.
      • Define multiple message types for the prompt message to be played to the customer by selecting + Add Another. In this case, one message is randomly selected and played during runtime.
        Text to Speech
    • Audio File: You can type a new message to be played to the customer in the text field or click + Upload New to upload an audio file (.mp3 or .wav format) with the message to be played; Audio File
    • Link: Click + Create New to add the text of the message you want to play to the customer and insert the URL of an audio file in .mp3 or .wav format. Click + Add Another to add another message URL.
      Link

  • Go to node: Select the node to which you want to direct the error handling flow and define the system behavior. You can create a new node by selecting a node type or identifying and selecting an existing node.

    Note

    The system does not override waiting experience utils configured in main flows with waiting experience overrides defined using utils inside GoTo flows.