End Flow Node

This node allows you to define the message that will be played or displayed to the customer when the flow ends.

Configure the Node

General Settings

Click the General Settings icon and set up the following conditions:

1. A Custom Name to identify the node.
2. Your Message to User: The message that will be played to the customer via the IVR. Select one of the following options from under Choose your message type:
   1. Text to speech: This option allows you to transcribe text to speech. Type the text to be transcribed in the textbox or select an already configured message.
      1. Click + Create New to create a new prompt for the text-to-speech message type. Enter a name for your message and type its contents.
      2. Click + Add Another to define multiple message types for the prompt message to be played to the customer. In this case, one message will be randomly selected and played during runtime.
         
   2. Audio File: You can type a new message to be played to the customer in the text field or click + Upload New to upload an audio file (.mp3 or .wav format) with the message to be played;
   3. Link: Click + Create New to add the text of the message you want to play to the customer and insert the URL of an audio file in .mp3 or .wav format. Click + Add Another to add another message URL.
      
3. Go to node: Select the node to which you want to direct the error handling flow and define the system behavior. You can create a new node by selecting a node type or identifying and selecting an existing node.