Documentation
Release Notes
Get Support
Community
Academy
Customer Support
Doc Versions
Current (11.x)
Previous (10.x)
Initializing search
Release Notes
Get Support
Community
Academy
Customer Support
Home
Platform
Automation AI
Search AI
Contact Center AI
Agent AI
GenAI Tools
Integrations & APIs
Analytics
Administration
Kore ai Docs
Koredotcom/docs
Home
Platform
Platform
Overview
Getting Started
Getting Started
Accessing the Platform
Navigating the Platform
Trial Overview
Onboarding
Onboarding
Guided Onboarding
Best Practices for Training Your AI Chatbot
Flows and Channels
Flows and Channels
Flows
Flows
Introduction
Create Flows
Navigate the Flow Designer
Node Types
Node Types
Introduction to Flow Nodes
Agent Transfer
Automation
Check Agent Availability
Check Business Hours
Connect to API
End Flow
Go to Flow
IVR Digit Input
IVR Menu
Message Prompt
Script Task
Set Queue
Split
Channels
Channels
Digital
Voice
Voice
Kore.ai Voice Gateway
Kore.ai Voice Gateway
Configure the Gateway
Advanced Topics
Advanced Topics
Call Control Parameters
Utility Functions
Common Scenarios
SIP Transfer
Troubleshooting
Third-Party Voice
Third-Party Voice
Amazon Alexa
Twilio Voice
AudioCodes
IVR
Glossary
Glossary
Concepts and Terminology
Release Notes
Release Notes
What's New in XO v11
XO v11 vs. v10
Current Limitations
v11.x Updates
v11.x Updates
Automation AI
Search AI
Contact Center AI
Agent AI
Platform Services
Automation AI
Automation AI
Overview
Getting Started
Getting Started
About Virtual Assistant
Build a Virtual Assistant
LLM and Generative AI
Use Cases
Use Cases
Dialog Tasks
Dialog Tasks
Overview
Navigating Dialog Tasks
Build Dialog Tasks
Node Types
Node Types
Overview
Intent Node
Dialog Node
Dynamic Intent Node
GenAI Node
GenAI Node v2
GenAI Prompt
Entity Node
Form Node
Confirmation Node
Message Node
Logic Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer Node
Search AI Node
Node Connections
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
Entity Rules
User Prompts or Messages
Voice Call Properties
Custom Authentication via Service Nodes
2-way SSL for Service Nodes
Alert Tasks
Small Talk
Digital Skills
Digital Skills
Overview
Digital Forms
Configure Digital Forms
Digital Views
Configure Digital Views
Session and Context Variables
Context Object
Knowledge AI
Knowledge AI
Overview
Knowledge Graph (KG)
Knowledge Graph (KG)
Introduction
Terminology
Build a KG
Manage KG
Knowledge Extraction
Import or Export KG
Import or Export KG
Prepare Data for Import
Import or Export KG
Auto-Generate KG
KG Analysis
Natural Language
Natural Language
Overview
NLP Optimization
NLP Guidelines
Training
Training
Overview
ML Engine
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLU Configuration
NLU Configuration
NLP Engine Configurations
Multi Intent Detection
Amend Entities
Conversation Intelligence
Conversation Intelligence
Overview
Context Management
Events
Events
Overview
Intent Events
Conversation Events
Sentiment Events
Sentiment Events
Sentiment Management
Tone Analysis
Conversation Management
Conversation Management
Standard Responses
Manage Interruptions
Ignore Words and Field Memory
Testing
Testing
Overview
Test (Talk to Bot)
Utterance Testing
Regression Testing
Regression Testing
Health and Monitoring
Batch Testing
Conversation Testing
Advanced Topics
Advanced Topics
Intent Discovery
Manage Assistant
Manage Assistant
Team Collaboration
Feedback Survey
How To
How To
Marketplace Integration
Marketplace Integration
Create a Ticket in Zendesk
Lead Capture in Salesforce
Lead Capture in HubSpot
Knowledgebase
Knowledgebase
New vs. Returning Users
Customize Notifications API Payload for Teams
Image in an Outbound Twilio SMS
Search AI
Search AI
Overview
Getting Started
Getting Started
About Answers in Search AI
Setup Search AI
Content
Content
Sources
Sources
Overview
Web Crawl
Directory
Connectors
Connectors
Introduction
Supported Connectors
RACL Overview
Airtable
Azure Storage
Confluence Cloud
Confluence Server
DotCMS
Dropbox
GitHub
GitLab
Google Drive
HubSpot
Jira
JSON Connector
Monday
Notion
Oracle Knowledge
Salesforce
ServiceNow
SharePoint
Zendesk
Index
Index
Extraction Strategy
Content Browser
Workbench
Workbench
Introduction
Field Mapping Stage
Custom Script
Exclude Document
Workbench Simulator
Vector Configuration
Configuration
Configuration
Retrieval Strategies
Business Rules
Answer Generation
Testing and Debugging Answers
Dev Tools
Dev Tools
Advanced Configuration
Contact Center AI
Contact Center AI
Overview
Agent and Supervisors
Agent and Supervisors
Agent Management
Dispositions
Configurations
Configurations
AgentAssist Settings
Hours of Operation
Languages and Speech
Response Templates
Agent Forms
Surveys
Widgets
Advanced Settings
Advanced Settings
Co-Browse
Community WFM [Beta]
Automatic Conversation Summary [Beta]
Sensitive Data Masking
Flows and Routing
Flows and Routing
Conditional Flows
Waiting Flows
Routing
Routing
Queues
Skills
Agent Console
Agent Console
Introduction to the Console
Conversation Tray
Incoming Interactions
Interacting With Customers
Additional Tools
Manage Layout
Monitor
Campaigns
Campaigns
Overview
Dashboard
Campaign Management
Campaign Management
Voice Campaigns
SMS Campaigns
Proactive Web Campaigns
List Management
Templates
Settings
Frequently Asked Questions
Quality Management
Quality Management
Overview
Setup Guide
QM Sign Up Process
Analyze
Analyze
Dashboard
Dashboard
Dashboard Overview
Agent Dashbaord (Supervisor View)
My Dashboard (Agent View)
Conversation Intelligence
Conversation Mining
AI Assisted Manual Audit
Agent Leaderboard
Coach
Coach
Coaching Assignments
Coaching Assignments
Supervisor View
Agent View
Coaching Monitor
Configure
Configure
Evaluation Criteria
Evaluation Criteria
Configure Evaluation Forms
Configure Evaluation Metrics
Agent Scorecards
Best Practices for Auto QA Configuration
Agent Scorecards
Settings
Agent AI
Agent AI
Overview
Set up Agent AI
Set up Agent AI
Agent Coaching
Agent Playbook
Configurations
Configurations
Welcome Events
Answers Configuration
AgentAssist Widget Settings
Feedback Settings
Widget Theming Layout Customization
Configure Auto Summarization with Custom Dialog Tasks
Agent Experience
Agent Experience
Agent AI Widget
Bot Override and Automation
Integrations
Integrations
Genesys Voice
NICE MAX
GenAI Tools
GenAI Tools
Overview
Free LLM and GenAI Tokens
Models Library
Models Library
LLM Integration
Kore.ai XO GPT Module
Prompts Library
Prompts Library
Add Custom Prompts
GenAI Features
GenAI Features
Co-Pilot Features
Dynamic Conversations Features
Safeguards
Safeguards
Guardrails
Integrations & APIs
Integrations & APIs
Overview
Integrations
Integrations
Automation
Automation
Actions
Actions
Actions Overview
Asana
Asana
Configure
Templates
Azure OpenAI
Azure OpenAI
Configure
Templates
BambooHR
BambooHR
Configure
Templates
Bitly
Bitly
Configure
Templates
Confluence
Confluence
Configure
Templates
DHL
DHL
Configure
Templates
Freshdesk
Freshdesk
Configure
Templates
Freshservice
Freshservice
Configure
Templates
Google Maps
Google Maps
Configure
Templates
Here
Here
Configure
Templates
Hubspot
Hubspot
Configure
Templates
JIRA
JIRA
Configure
Templates
Microsoft Graph
Microsoft Graph
Configure
Templates
OpenAI
OpenAI
Configure
Templates
Salesforce
Salesforce
Configure
Templates
Servicenow
Servicenow
Configure
Templates
Stripe
Stripe
Configure
Templates
Shopify
Shopify
Configure
Templates
Twilio
Twilio
Configure
Templates
Zendesk
Zendesk
Configure
Templates
Agent Transfer
Agent Transfer
Agent Transfer Integrations
Configuring Custom Agent Integration
Configuring the Drift Agent
Configuring the Genesys Agent
Configuring the Intercom Agent
Configuring the NiceInContact
Configuring the Salesforce Agent
Configuring the ServiceNow Agent (Tokyo and Lower versions)
Configuring the ServiceNow Agent (Utah and Higher versions)
Adding the Unblu Channel
External NLU Adapters
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
Contact Center
Contact Center
Kore Voice Automation
Kore Voice Automation
Talkdesk
Zoom
APIs and SDKs
APIs and SDKs
API Reference
API Reference
Getting Started
Rate Limits
API List
API List
Automation APIs
Search APIs
Contact Center APIs
Agent APIs
koreUtil Libraries
SDK Reference
SDK Reference
SDK Introduction
Web SDK
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
SDK Configurations
Web Socket Connect and RTM
Tutorials
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Installing Botkit in AWS
Installing Botkit in AWS
Tutorials
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Analytics
Analytics
Introduction
Dashboard Filters
Overview
Overview
Summary Dashboard
Conversations Dashboard
Conversations History
Users Dashboard
Feedback Dashboard
GenAI Analytics
GenAI Analytics
LLM and GenAI Usage Logs
Automation
Automation
Performance Dashboard
Conversation Insights
NLP Insights
Task Execution Logs
Custom Dashboard
Custom Dashboard
Introduction
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
Conversation Flows
Contact Center
Contact Center
Agent AI Dashboard
Agent AI Conversation Logs
Queues & Agents
Interactions
Reports
Reports
Introduction
Reports List
Administration
Administration
Accounts or Workspaces
Users
Users
Manage Users
Manage Role and Permissions
Deployment
Deployment
App Versioning
Publishing your App
Import & Export App
Data
Data
Overview
Guideines
Data Table
Table view
App Definition
Data as Service
App Settings
App Settings
App Profile
Language Management
Language Management
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multilingual Virtual Assistant Behavior
Dev Tools
Dev Tools
App Functions
Authorization Profiles
Web/Mobile SDK
API Scopes
Mock Scenes
Using Variables
Managing Namespaces
Advanced Settings
Advanced Settings
PII Settings
Manage Sessions
Change Logs
Delete App
Billing & Payments
Billing & Payments
Plan & Usage
Invoices
Admin Console
Admin Console
Introduction to Admin Console
Administration Dashboard
User Management
User Management
Add Users
Manage Groups
Manage Roles
Data Tables And Views
Assistant Management
Enrollment
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronizing Users from Active Directory
Security and Control
Security and Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics for Bots Admin
Billing
Feedback form
Loading…
Back to top