Translation Configurations

Using configurable translation services, agents and supervisors can translate call transcripts into their preferred language, improving comprehension and global team collaboration while maintaining accuracy. Learn more.

Steps to configure translation:

1. Go to Contact Center AI > CONFIGURATIONS > Advanced Settings > Translation Configurations.
   

2. Turn on the toggle to enable translations, enter the Microsoft Translator Access Key, and select the locations to activate the translator.
   

3. Click Save. Translation is enabled in the dashboard interactions.
   

Note

Template messages will not be translated in the conversation transcripts.