Sensitive Data Masking

Organizations protect their sensitive data (PII, PCI, and PHI) for several important reasons. Learn more.

Here are some of the most important ones:

• Privacy Protection,
• Legal and Regulatory Compliance,
• Trust and Goodwill,
• Financial Impact.

Safeguarding sensitive data is essential for preserving trust, protecting individual privacy, ensuring the long-term success of organizations, and complying with regulations.

Administrators can configure sensitive data masking as follows:

1. Go to Contact Center AI > CONFIGURATIONS > Advanced Settings > Sensitive Data Masking.

2. By default, sensitive data masking is disabled. Turn on the Sensitive Data Masking toggle.
   

3. You can either select All Queues or Selected Queues.

4. To choose queues for the Selected Queues option, click the Add Queue button.
   

5. Choose the queues from the dropdown list and click Done.
   

   The selected queues are displayed. You can delete a queue by clicking the Bin icon.
   

6. Click Save. A confirmation message is displayed.