Enable Digital Channels¶
By default, your Virtual Assistant is not available to users unless you define one or more channels through which it can communicate. So, after creating a Virtual Assistant, you can add delivery channels that end-users can use to access and interact with it when deployed. For example, you can enable your assistant for use in the Kore.ai Messaging application, or allow interaction with your VA through an email address or a Twilio SMS account. You can also enable your VA in third-party applications such as Facebook or Slack. This topic describes how to add one or more delivery channels to your VA.
You can add channels to your VA from the Flows & Channels > Channels > Digital > All section. Channels supported by the Kore.ai XO Platform are categorized based upon their functionality and usage.
Enable a Channel¶
To enable one or more channels for your VA, follow the below steps:
- Open the assistant for which you want to add the channels.
- Go to Flows & Channels > Channels > Digital > All.
- Click the channel you want to add. This opens the instructions page to install the channel.
-
Click Next or the Configuration tab to open the configuration page for the channel. This image below shows the configuration page of the Skype for Business channel.
Note
After adding the channel, the bot needs to be published for approval and the Bot Admin needs to approve the bot (with new channels). The new channel is not available to users until the Bot Admin explicitly approves that channel for your assistant.
Editing, Testing, Disabling or Deleting Channels¶
To edit a channel configuration, go to Flows & Channels > Channels > Digital > Configured list, the channel, make your changes and save.
To test, disable or delete the channel, go to Flows & Channels > Channels > Digital > Configured list, hover over the channel and click more option in the top right corner. The Test, Disable, or Delete as required and follow the instructions.
Warning
Deletion is permanent and cannot be undone. You will be asked to confirm your choice, so make sure this is exactly what you want to do.
Note
Please also note that channel edits will only take effect within your live assistant after publishing the In Development version of the VA with the channel enabled. For more information, please see Publishing your Virtual Assistant.
Available Channels¶
Below is a list of all channels you can connect to via the Kore.ai XO Platform:
Click the icon of the channel you want to add, and then configure the channel to work with your Kore.ai bot. The page with Instructions and Configuration settings will slide out.
Enterprise Channels¶
Cisco Jabber  |
Cisco Webex Teams (formerly Cisco Spark)  |
Google Assistant  |
Genesys Cloud CX Messaging  |
|---|---|---|---|
Google Business Messaging  |
Google Chat  |
Kore.ai  |
Live Person  |
| :---: | :---: | :---: | :---: |
Mattermost  |
Microsoft Teams  |
Naver Works  |
Nice inContact  |
RCS Business Messaging |
Glip by RingCentral  |
RingCentral Engage  |
Sinch  |
| :---: | :---: | :---: | :---: |
Skype for Business  |
Slack  |
Sunshine Conversations  |
Syniverse  |
| :---: | :---: | :---: | :---: |
Unblu  |
WhatsApp Business Messaging  |
Workplace By Facebook  |
Yammer  |
| :---: | :---: | :---: | :---: |
Zoom Contact Center  |
Social Channels¶
| Facebook Messenger  |
Instagram  |
Line  |
Skype  |
Twitter |
|---|---|---|---|---|
Telegram  |
WeChat  |
Other Channels¶
Email |
SMS |
Twilio SMS |
Web/MobileClient |
Webhook |
|---|---|---|---|---|
| Widget SDK |