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Adding the Cisco Webex Teams

To add the Cisco Webex Teams (formerly Cisco Webex) channel to your VA, the developer must create a dedicated VA app and an integration app in Cisco Webex Teams.

Adding the Cisco Webex Teams channel to your Kore.ai VA is a four-step process to allow end-users to interact with it using their Webex accounts.

Step 1: Create a Bot with Cisco Webex Team

To create a Bot from within Cisco Webex Teams, please follow the steps below:

  1. Log in to the Cisco Webex Developer Portal and proceed to the Start Building Apps page or to the My Webex Apps page.

  2. Click the Create a New App option and choose the Create a Bot option. cisco webex app

  3. Provide all the required information to create the bot and click on Add Bot.

  4. This step will create a Bot User and an Access Token is also generated for accessing this bot.
  5. Make a note of the Bot Username and Access Token from this page. access token

Step 2: Enable the Cisco Webex Team channel from the XO Platform

  1. In the XO Platform, select the assistant you want to add the channel to.
  2. Go to Channels & Flows > Channels > Digital > All, and select Cisco Webex Teams. The channel window opens.
  3. Enter the Bot Username and Access Token from the previous step.
  4. Make a note of the Redirect URL.

Step 3: Set Up an Integration with Cisco Webex Team

  1. On the Cisco Webex Team Developer portal, click the Profile drop-down list on the top-right and go to the My Webex Apps page.
  2. Click Create a New App and choose the Create an Integration option to add a new integration app for Webex.
  3. Provide all the required details to create the integration like integration name, description, logo, etc. This information must be user-facing as this is displayed to end-users in the permissions dialog.
  4. For Redirect URI(s), paste the Redirect URL from the previous step.
  5. Under Scopes, select spark:all for enabling bot communication.
  6. After providing all the required information, click the Add Integration to create the new integration app.
  7. This step creates a new integration app and also generates the Client ID and Client Secret for this app.

  8. Make a note of the Client Id and Client Secret.

    For more information, read Cisco’s documentation

    cisco client secret

Note

The Redirect URI now includes the streamid in the API request to identify the virtual assistant being accessed. When an incoming request is qualified with this identifier, it helps with traceability, troubleshooting, and remediation at the network level during anomalies like malicious calls or unusual bot activity.

Step 4: Complete Cisco Webex Team Channel Configuration from the XO Platform

  1. In the XO Platform, on the Channel Configuration page, enter the Post URL where you want Webex Client ID and Client Secret noted in the previous step.
  2. Enable Channel to complete the configuration.
  3. Save the configuration. enable cisco channel

After enabling the channel and verifying all the configurations, you can optionally publish the assistant for the new channel. Learn more about Publishing your Virtual Assistant.

To learn more about working with Channels within the Kore.ai XO Platform, please see Channel Enablement.