Skip to content

Digital Skills

Improving the user experience is a crucial aspect of developing a virtual assistant or any digital application. Digital skills are essential for efficiently handling and presenting information to users in a user-friendly and visually appealing manner.

What are Digital Skills?

Digital Skills are a set of features within the XO Platform which allow you to create interactive user interfaces that can either retrieve or present information to/from the user. These interfaces take the shape of either of the following:

  • Digital Forms: These allow you to retrieve information from end users by showing them a form rather than configuring the assistant to ask them for each piece of information individually.

  • Digital Views: There are two components to Digital Views:

    • Widgets: These can be set up to retrieve information from a Dialog Task, JSON file or Digital Form and present it to the user.
    • Panels: A Panel is a collection of widgets. You can use Panels to present end users with the same type of information in an organized manner in one place. For example, you might have a My Trips Panel, which could include widgets for Upcoming Trips, Completed Trips and Canceled Trips.

Digital Skills Implementation

  • You can implement Digital Forms within the XO Platform, with the information here.

  • You can also implement Digital Views by following the process described here.

  • Digital Views can be further enhanced using the Kore.ai Widget SDK, which you can learn more about here.

  • You can download the Widget SDK from Kore.ai’s GitHub profile.