App Profile

To modify the general settings of an app:

1. Open the app.
2. Navigate to App Settings > App Profile.
   

General App Settings

Modify one or more of the settings described in the following table.

FIELD	DESCRIPTION
App Name	The name of the App. Click the Edit icon to change the App name. This field is required.
Description	The description of the App. This field is required.
Icon	The icon image for the VA is displayed in the VA Builder, VAs Marketplace, and the end-user interface, as shown in the previous illustration. The image format must be .png and the best results can be obtained using a 200 x 200-pixel image. This field is required.
Answers	Use the following options to configure the use of Search AI Answers. Intent Identification Priority: This priority is used when the bot needs to identify the intent from the initial user utterances. This can take the following values: Automation first, Search AI as Fallback: The assistant prioritizes the automation framework for identifying the intent and answering the user input. If intent identification or action fails, the assistant uses the Search AI to generate a response. Search AI first, Automation as Fallback: The assistant uses the Search AI application to answer. If no satisfactory match is found within the Search AI sources, the assistant uses the automation framework to handle the user inputs. Use Search AI for Unrecognized Inputs During Dialogs: This option enhances the assistant's ability to handle diverse user inputs during Automation AI Dialog Tasks. If the NLP Engine fails to recognize an utterance, the system passes unidentified user inputs to Search AI, allowing access to the knowledge base mid-dialog. This improves conversation flow, reduces "I don't understand" responses, and allows for more diverse and comprehensive assistance throughout the dialog.
Target Audience (Available only for enterprise accounts)	Select General Public if the App is for public use for both managed and unmanaged users in your domain. VA assignments are not required and when the Bots Admin deploys the VA, it is available for use by all domain users. Use this option to make a VA widely available for all user types. Select Enterprise Users if the App is for managed users only in a domain, for example, for your employees or paid customers. After the Bots Admin approves and deploys this VA, it is not available to any managed users unless explicitly assigned by the Bots Admin. Use this option when you want to control which managed users in your domain can access and set up this VA on their devices. Once the Target Audience is defined and saved, you cannot change them.
Default Language	This is uneditable and is set at the time of App creation.
App Id	Non-editable, assigned by the platform. It can be copied for use in API calls etc..
Variable Namespaces	You can categorize variables using Namespaces and map them to various components. The XO Platform will load the variables only from the mapped namespaces while executing specific components. .
Subdomain (aka Tenancy URL)	Click Yes to enable the use of tenancy. When the tenancy is defined, the end-user is prompted to enter a tenant name as part of the URL for the VA, for example, kore, for the www.kore.someWebService.com tenant-specific URL. When enabled define the following properties: Help Hint – The text displayed to the end-user to prompt the user to enter a tenant-specific URL for the VA. Base URL – The base URL for the VA that the end-user must specify their company to complete the tenant-specific URL using the following syntax: https://{tenant}.someWebService.com where {tenant}, including the braces, represents the tenant name.
Show link for task setup/execution	Select Yes to display a link to enable the choice for a user to input information used to execute a task in a user interface form or input the data directly into the message input field, for example, Enter the title for new Asana task. To make edits, click here. where here is a link to a form with fields. When No is selected, the user can only input information for the task in the message input field. For example, Enter the title for a new Asana task.
Error Message(s)	Edit or add custom HTTP Status Codes and error messages for your VA. For more information, see Customizing Error Messages.

To save the App settings, click Save. The < App Name > updated successfully message is displayed.

Customizing Error Messages

In the Builder, each VA and task contains a set of predefined error messages along with actions for standard HTTP Status codes returned for an HTTP Request method. In most cases, the default response and action are sufficient for an end-user response, however, you may need to handle other HTTP Status codes not defined by default, or customize the error message itself, or change the default response by Kore.ai in the event of an error. This topic describes how to customize and create error messages for Kore.ai VAs and tasks. When you create a VA or a task, you can add or customize error messages for HTTP Status codes in the Error Messages section of the VA or task settings.

Custom Status Codes

There are approximately 25 HTTP Status codes defined by default for a VA or task. To customize an HTTP Status code

1. Open the app or task in UXO.
2. Navigate to Settings.
3. On the App Profile screen, scroll down to locate the Error Messages section.

4. Click the Edit icon for the code that you want to customize to open the Setup Error Message dialog.

   

5. In the Message Type field, select one of:

   1. Custom – Displays a Custom Message field to define an error-specific message for the end-user.
   2. Source – Displays the Error Paths field where you can define the JSON path from the JSON response payload for HTTP Status codes other than those in the 2XX range (success messages).

6. In the Action field, specify the action to take when the number of consecutive errors defined in the Error Recurrence field is reached. Select one of:

   1. Disable – The task is set to Inactive when the error occurs. The end-user can activate the task when needed.
   2. Reschedule – Displays the Retry Interval field used to define the elapsed time in minutes after which to retry the task when the error occurs.
   3. Disable Auth – When the error occurs, the authorization mechanism defined for the task is disabled. Any other task that uses the same authorization mechanism is also disabled.
   4. Notify – Displays the error message in the end-user interface.
      

7. In the Message field (available only for the default messages), enter the text message displayed to the end-user.

8. In the Error Recurrence field, specify the number of consecutive error codes must be returned before the action is executed. By default, the Error Recurrence field is set to ” 1 “.
9. Click Add to save and close the Setup Error Message dialog for your custom error message.

To create a new HTTP Status code, click Add Error Message, define the fields for your new code as described in the preceding section, and then click Add.