Queues API¶

To get the Queues/Skills associated with an accountId.

Method	GET
Endpoints	`https://{{host}}/agentassist/api/public/analytics/account/{{Accountid}}/queues`
Content-Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	WFM Integration

Path Parameters¶

Parameter	Description	Type
host	Environment URL, for example, https://smartassist.kore.ai	string, required
AccountId	The unique Id associated with the account.	string, required

Sample Request¶

curl --location 'https://{{host}}/agentassist/api/public/analytics/account/636f5b36bcf8a8c7101exxxx/queues' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLWYyYjdmM2Y5LWE0Y2EtNWRhYS04ODRjLThlZDQxYjM2MWRjOSJ9.lYyONpEEmSYdQo7CIOpHWqz4pQE-PgAN2lLYz3-xxxx' \
--header 'Content-Type: application/json'

Sample Response¶

 [
    {
        accountId: "63fb9a0f90425b644d3exxxx",
        "collectionPointId":"qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
        "Description": "Default Queue"
    }
]

Body Parameters¶

Parameter	Description	Type
accountId	The unique Id associated with the account. For example, 63fb9a0f90425b644d3ec070.	String
collectionPointId	Unique identifier for the collection point (queue). For example, qu-59bb17e-0cae-46b0-8d80-a8a8ac34e55c.	String
Description	Description of the collection point or queue (for example, "Default Queue"). For example, Default Queue.	String