To retrieve the list of all agents with the given Stream Id.
{
"results": [
{
"status": "ACTIVE",
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"accountId": "6201eaad257a163e989axxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"accessLevel": "full",
"role": "manager",
"groupName": "Default Group"
},
{
"groupId": "ag-30ecdc8-19d2-40e8-a0b9-e9387319xxxx",
"accessLevel": "full",
"role": "manager",
"groupName": "New Group"
}
],
"canSupportChat": true,
"maxChatSupport": 5,
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": true,
"language": "de",
"proficiency": "expert"
},
{
"isActive": true,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": true,
"language": "de",
"proficiency": "expert"
},
{
"isActive": true,
"language": "es",
"proficiency": "expert"
}
],
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"roleId": "6201eaad257a163e989axxxx",
"createdAt": "2022-02-08T04:00:19.156Z",
"updatedAt": "2023-05-11T07:29:25.278Z",
"lastOnlineAt": "2023-05-11T07:29:25.278Z",
"desktopLayouts": [
{
"isDefault": false,
"id": "ly-ca5231e-9b44-4b39-ac8d-0b36202axxxx"
},
{
"isDefault": true,
"id": "ly-92d92b7-4798-419a-a719-07aab1a6xxxx"
},
{
"isDefault": false,
"id": "ly-b0ed0dc-7dec-4d7c-8933-78797a22xxxx"
}
],
"attachmentsEnabled": true,
"emojisEnabled": true,
"isAccountOwner": true,
"sipURI": "sip:supportuat94@smartassist-agent-np.kore.ai:5060",
"id": "a-1353078-d362-4d5e-95ed-554056e7xxxx",
"emailId": "john.doe@domain.com",
"firstName": "John",
"lastName": "Doe",
"nickName": "John",
"phoneNumber": "221421421421",
"profImage": "no-avatar",
"skills": [
{
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"skillId": "641847bf731b5d4baa2dxxxx",
"proficiencyLevel": "average",
"name": "Blue Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "641847bf731b5d4baa2dxxxx"
},
{
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"skillId": "641847d1731b5d4baa2dxxxx",
"proficiencyLevel": "average",
"name": "Red Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "641847d1731b5d4baa2dxxxx"
},
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153cxxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": true,
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd8002xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Administrator"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 20,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"userId": "u-70b19d34-e795-5059-b687-484c0bcxxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "manager",
"accessLevel": "view",
"groupName": "Default Group"
}
],
"createdAt": "2022-03-15T12:40:33.177Z",
"updatedAt": "2023-03-06T05:55:20.517Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-03-06T05:55:20.517Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-898331c-c9e6-4918-9501-6c262619xxxx",
"emailId": "jane.doe@domain.com",
"firstName": "Jane",
"lastName": "Doe",
"nickName": "Jane",
"phoneNumber": "9000011111",
"profImage": "no-avatar",
"skills": [],
"queues": [
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-70b19d34-e795-5059-b687-484c0bc1xxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44accxxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-70b19d34-e795-5059-b687-484c0bc1xxxx
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de873xxxx",
"accountId": "6201eaad257a163e989xxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"createdAt": "2022-03-22T05:12:26.645Z",
"updatedAt": "2023-03-06T05:55:20.583Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-03-06T05:55:20.583Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-9c4b773-14ba-4295-8cc1-569036a8xxxx",
"emailId": "john.smith@domain.com",
"firstName": "John",
"lastName": "Smith",
"nickName": "John",
"phoneNumber": "12343112352",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de87xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153xxxx"
}
],
"queues": [
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de873xxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de873xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a83889xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bfxxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"createdAt": "2022-05-31T12:56:04.376Z",
"updatedAt": "2023-03-06T05:55:20.610Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-03-06T05:55:20.610Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-397ca96-3c55-4b85-ab36-2b707d2xxxx",
"emailId": "clark.kent@domain.com",
"firstName": "Clark",
"lastName": "Kent",
"nickName": "Clark",
"phoneNumber": "9000022222",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153xxxxx",
"userId": "u-1a97d394-5cba-5c8b-93be-599c548xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153xxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "manager",
"accessLevel": "full",
"groupName": "Default Group"
}
],
"createdAt": "2022-05-31T14:47:14.819Z",
"updatedAt": "2023-05-10T16:04:30.609Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-05-10T16:04:30.608Z",
"desktopLayouts": [
{
"isDefault": true,
"id": "ly-ca5231e-9b44-4b39-ac8d-0b36202axxxx"
},
{
"isDefault": false,
"id": "ly-4c5be1d-6ca9-49ac-ac54-578e0e09xxxx"
},
{
"isDefault": false,
"id": "ly-9e304bb-cb55-443e-96ab-14640b75xxxx"
}
],
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-5978284-a164-41d2-b1d5-b22b1d91xxxx",
"emailId": "lois.lane@domain.com",
"firstName": "Lois",
"lastName": "Lane",
"nickName": "LLane",
"phoneNumber": "12353673712",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153cxxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25xxxx"
},
{
"agents": [
{
"isPreferredAgent": true,
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"desktopLayouts": [],
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx",
"accountId": "6201eaad257a163e989xxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"lastOnlineAt": "2023-03-06T05:55:20.546Z",
"createdAt": "2022-10-19T09:34:17.290Z",
"updatedAt": "2023-03-06T05:55:20.546Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-4088962-3642-40ae-88dc-c578d48cxxxx",
"emailId": "henry.higgins@domain.com",
"firstName": "Henry",
"lastName": "Higgins",
"nickName": "Henry",
"phoneNumber": "121212124151",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153c5c99"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"desktopLayouts": [
{
"isDefault": false,
"id": "ly-9e304bb-cb55-443e-96ab-14640b75xxxx"
}
],
"userId": "u-62ae8e9d-2768-56a3-bc92-7abbc4bexxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bfxxxx",
"agentGroups": [
{
"groupId": "ag-30ecdc8-19d2-40e8-a0b9-e9387319xxxx",
"role": "agent",
"groupName": "New Group"
}
],
"lastOnlineAt": "2023-03-06T05:55:20.628Z",
"createdAt": "2022-11-01T10:49:33.148Z",
"updatedAt": "2023-03-06T05:55:20.628Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-1aba421-7d05-41a5-a47a-daa45065xxxx",
"emailId": "ann_chovey@domain.com",
"firstName": "Ann",
"lastName": "Chovey",
"nickName": "Ann",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-62ae8e9d-2768-56a3-bc92-7abbc4bexxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153cxxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-62ae8e9d-2768-56a3-bc92-7abbc4bexxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-62ae8e9d-2768-56a3-bc92-7abbc4bexxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-62ae8e9d-2768-56a3-bc92-7abbc4bexxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"userId": "u-81191025-27fa-574b-b5ce-f91aa5b4xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"accountId": "6201eaad257a163e989axxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"canSupportChat": true,
"maxChatSupport": 5,
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
}
],
"createdBy": "u-81191025-27fa-574b-b5ce-f91aa5b4xxxx",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"roleId": "6389e47741afba5c08bxxxx",
"lastOnlineAt": "2023-03-06T05:55:20.644Z",
"desktopLayouts": [],
"createdAt": "2022-11-07T08:45:02.797Z",
"updatedAt": "2023-03-06T05:55:20.644Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-e53ad77-1b44-424c-933e-30474ad3xxxx",
"emailId": "rita_book@domain.com",
"firstName": "Rita",
"lastName": "Book",
"nickName": "Rita",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-81191025-27fa-574b-b5ce-f91aa5b4xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153cxxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-81191025-27fa-574b-b5ce-f91aa5b4xxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-81191025-27fa-574b-b5ce-f91aa5b4xxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-81191025-27fa-574b-b5ce-f91aa5b4xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6201eaad257a163e989axxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": false,
"voiceLanguageSupport": [
{
"isActive": false,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"desktopLayouts": [
{
"isDefault": true,
"id": "ly-86ed061-3a2e-4aa0-bcb8-3ec12959xxxx"
}
],
"userId": "u-8f00dfd6-bcc3-5b60-ad3f-f644d51xxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-30ecdc8-19d2-40e8-a0b9-e938731xxxx",
"role": "agent",
"groupName": "New Group"
}
],
"lastOnlineAt": "2023-03-06T05:55:20.658Z",
"createdAt": "2022-11-07T08:49:51.424Z",
"updatedAt": "2023-03-06T05:55:20.659Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-b62392d-80c9-4569-9e93-bc286e90xxxx",
"emailId": "marsh_mellow@domain.com",
"firstName": "Marsh",
"lastName": "Mello",
"nickName": "Marsh",
"profImage": "no-avatar",
"skills": [],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-8f00dfd6-bcc3-5b60-ad3f-f644d51dxxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-8f00dfd6-bcc3-5b60-ad3f-f644d51xxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-8f00dfd6-bcc3-5b60-ad3f-f644d51dxxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Administrator"
},
{
"status": "ACTIVE",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6201eaad257a163e989axxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"desktopLayouts": [
{
"isDefault": true,
"id": "ly-83307ec-0d70-42c7-bd72-7bb36be9xxxx"
}
],
"userId": "u-954811d9-92b5-50f5-aa00-b6d6640bxxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-30ecdc8-19d2-40e8-a0b9-e9387319xxxx",
"role": "agent",
"groupName": "New Group"
}
],
"lastOnlineAt": "2023-03-06T05:55:20.673Z",
"createdAt": "2022-11-07T08:51:25.625Z",
"updatedAt": "2023-03-06T05:55:20.673Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-d647ca1-1e2a-4663-8457-32a89ec3xxxx",
"emailId": "melody.sunshine@domain.com",
"firstName": "Melody",
"lastName": "Sunshine",
"nickName": "Melody",
"phoneNumber": "535252345234",
"profImage": "no-avatar",
"skills": [],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-954811d9-92b5-50f5-aa00-b6d6640bxxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25xxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-954811d9-92b5-50f5-aa00-b6d6640xxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-954811d9-92b5-50f5-aa00-b6d6640bxxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Administrator"
}
],
"skip": 0,
"limit": 10,
"hasMore": false,
"totalPages": 1,
"totalResults": 10
}