Import data by accountId and orgId (v2)

To save/import data, which is one of (skillsGroups, Queues, StandardResponses, Waiting Experience), by giving details with the account Id and org Id.

Note

This version will be deprecated soon. Please use Version 2 of this API.

Property	Value
Method	POST
Endpoint	https://{{host}}/agentassist/api/v1/public/analytics/{{botId}}/storeSmartAssistFunctionalities?accountId={{accountId}}&orgId={{orgId}}&type=skillGroups
Content Type	application/json
Authorization	auth: {{JWT}}
See How to generate the JWT Token
API Scope	SmartAssist Import and Export Feature

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	String, Required
botId	BotId or StreamId. You can access it from the General Settings page of the bot.	String, Required

Query Parameters

Parameter	Description	Type
accountId	The account ID associated with the API request.	String, Required
orgId	The unique identifier of the organization.	String, Required
type	Type of entity to retrieve. For example, skillGroups.	String, Required

Sample Request

curl --location 'https://{{host}}/agentassist/api/v1/public/analytics/{{botId}}/storeSmartAssistFunctionalities?accountId={{accountId}}&orgId={{orgId}}&type=skillGroups' \
--header 'auth: <your-auth-token>' \
--header 'accountId: {{accountId}}' \
--header 'Content-Type: application/json' \
--data '{
  "data": [
    {
      "_id": "6656d350463a7e1fc890xxxx",
      "name": "Default SkillGroup",
      "description": "Default SkillGroup(Auto Created).",
      "status": "ACTIVE",
      "color": "#D2000D",
      "skills": [
        {
          "_id": "6656d350463a7e1fc890xxxx",
          "name": "Default Skill",
          "isDefault": true,
          "description": "Default Skill(Auto Created).",
          "status": "ACTIVE",
          "lname": "default skill",
          "iId": "st-d76e4023-ba1e-52af-a144-248e92c4xxxx",
          "createdByAId": "a-2b5231b-2c32-4b6e-8b02-27118eb1xxxx"
        }
      ],
      "lname": "default skillgroup",
      "isDefault": true,
      "iId": "st-d76e4023-ba1e-52af-a144-248e92c4xxxx",
      "createdByAId": "a-2b5231b-2c32-4b6e-8b02-27118eb1xxxx",
      "agentGroups": [],
      "agents": []
    }
  ],
  "metaData": {
    "userId": "u-82e335e6-15c9-5ae3-bde4-8dfe7364xxxx",
    "orgId": "o-7d15bb88-f5bb-5449-9190-87a05553xxxx",
    "type": "skillGroups",
    "accountId": "67ee382b8226ebf4d953xxxx"
  }
}'

Request Header Parameters

Header	Description	Type
auth	JWT token for authentication.	Required
accountId	The account ID associated with the API request.	Required
Content-Type	application/json.	Required

Body Parameters

Parameter	Description	Type
data	The data that is to be imported.	Array, Required
data[]->_id	Unique identifier for the SkillGroup.	String, Required
data[]->name	Display name of the SkillGroup.	String, Required
data[]->description	Description of the SkillGroup.	String, Optional
data[]->status	Status of the SkillGroup. Example: ACTIVE.	String, Required
data[]->color	Hex color code for UI representation.	String, Optional
data[]->lname	Lowercase name of the SkillGroup.	String, Optional
data[]->isDefault	Indicates if it is the default SkillGroup.	Boolean, Required
data[]->iId	Stream or application ID associated with the SkillGroup.	String, Required
data[]->createdByAId	ID of the agent who created the SkillGroup.	String, Required
data[]->agentGroups	List of associated agent group IDs.	Array, Optional
data[]->agents	List of agent IDs assigned to this SkillGroup.	Array, Optional
data[]->skills	An array of Skill objects in the SkillGroup.	Array, Optional
data[]->skills[]->_id	Unique ID for the Skill.	String, Required
data[]->skills[]->name	Name of the Skill.	String, Required
data[]->skills[]->isDefault	Indicates if the Skill is the default.	Boolean, Required
data[]->skills[]->description	Description of the Skill.	String, Optional
data[]->skills[]->status	Status of the Skill. Example: ACTIVE.	String, Required
data[]->skills[]->lname	Lowercase name of the Skill.	String, Optional
data[]->skills[]->iId	Stream or application ID associated with the Skill.	String, Required
data[]->skills[]->createdByAId	ID of the agent who created the Skill.	String, Required
data[]->skills[]->agents	Agents associated with the Skill.	Array, Optional
metaData->userId	ID of the user initiating the request.	String, Required
metaData->orgId	The organization ID.	String, Required
metaData->type	Type of functionality; must be skillGroups.	String, Required
metaData->accountId	Account ID associated with the SkillGroups.	String, Required

Sample Response

{
    "msg": "Imported skill groups data successfully"
}