Get Voice Campaign API

Use this API to fetch complete details of an existing voice campaign using the campaign ID.

Method	PUT
Endpoint	https://{{host}}/agentassist/api/v1/public/{{IId}}/campaign/{{campaignId}}
Content-Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	Campaign Management

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
IId	The Application ID.	string, required
campaignId	Unique ID of the campaign to be updated. For example: cd-ed19e3c7-3682-5e72-a839-af9e0711xxxx	string, required

Sample Request

curl --location 'https://{{host}}/agentassist/api/v1/public/{{botId}}/campaign/{{campaignId}}' \
--header 'iid: st-0603182c-7ffb-53c3-b307-47ca14b9xxxx' \
--header 'accountId: 67777ce93e25326494e9xxxx' \
--header 'auth: <token>'

Headers

Header	Description	Required/Optional
auth	JWT token for authentication.	required
iid	The Application Id.	required
accountId	The Account Id.	required

Sample Response

{
    "status": "success",
    "message": "Campaign Interactive Support SMS Campaign retrieved successfully",
    "data": {
        "_id": "cd-3aefda80-f98e-5f4f-ad41-92803abbxxxx",
        "name": "Interactive Support SMS Campaign",
        "lname": "interactive support sms campaign",
        "description": "Updated: This campaign sends an SMS with a link or instructions to interact with a Kore.ai bot. Customers can check order status, raise tickets, or get help—all via chat-enabled SMS.",
        "status": "Ready",
        "priority": "5",
        "dialingStrategy": {
            "callerId": {
                "phoneNumber": "+919876543210"
            },
            "callingHours": {
                "frequency": "WEEKLY",
                "timezone": "Asia/Kolkata",
                "days": [
                    {
                        "day": "MO",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "TU",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "WE",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "TH",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "FR",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    }
                ]
            }
        },
        "experienceFlow": "cf-67447605-115e-5dd2-a676-e158cf3bxxxx",
        "createdAt": "2025-06-27T09:25:53.320Z",
        "updatedAt": "2025-06-27T09:31:56.940Z",
        "schedule": {
            "isSchedulingEnabled": false,
            "isRecurrenceEnabled": false
        },
        "contactLists": [
            "Renewal Due - May/June 2025"
        ],
        "enableMachineDetect": false,
        "format": "advanced"
    }
}

Response Body Parameters

Parameter	Description	Type
status	Overall status of the API response. Example: "success"	string
message	Response message indicating the result of the request.	string
data	Contains the campaign details.	object
data._id	Unique identifier of the campaign.	string
data.name	Campaign name (title-cased).	string
data.lname	Lowercased campaign name.	string
data.description	Detailed description of the campaign purpose and behavior.	string
data.status	Current status of the campaign. Example: "Ready"	string
data.priority	Priority level assigned to the campaign.	string
data.dialingStrategy	Configuration for dialing or communication strategy.	object
data.dialingStrategy.callerId.phoneNumber	Phone number used as the caller ID or sender ID.	string
data.dialingStrategy.callingHours	Campaign's operating schedule.	object
data.dialingStrategy.callingHours.frequency	Frequency for running the campaign. Example: "WEEKLY"	string
data.dialingStrategy.callingHours.timezone	Time zone for the calling hours.	string
data.dialingStrategy.callingHours.days	Days and time range when the campaign is active.	array of object
data.dialingStrategy.callingHours.days[].day	Day of the week when campaign runs. Example: "MO"	string
data.dialingStrategy.callingHours.days[].start	Campaign start time for the day. (HH:MM AM/PM)	string
data.dialingStrategy.callingHours.days[].end	Campaign end time for the day. (HH:MM AM/PM)	string
data.experienceFlow	Associated experience flow ID used by the campaign.	string
data.createdAt	Timestamp when the campaign was created. (ISO 8601)	string
data.updatedAt	Timestamp when the campaign was last updated. (ISO 8601)	string
data.schedule	Scheduling configuration for the campaign.	object
data.schedule.isSchedulingEnabled	Indicates whether the campaign has a scheduled start.	boolean
data.schedule.isRecurrenceEnabled	Indicates whether recurrence is enabled.	boolean
data.contactLists	Names of contact lists associated with the campaign.	array of string
data.enableMachineDetect	Whether machine detection is enabled for the campaign.	boolean
data.format	Format of the campaign configuration. Example: "advanced"	string

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