This API retrieves detailed information about a specific conversation session. It provides participant details, transfer history, queue activity, conversation status, notes, and dispositions.
curl --location --request GET 'https://{{host}}/agentassist/api/v1/public/{{botId}}/conversations/sessions/{{sessionId}}' \
--header 'accept: application/json, text/plain, */*' \
--header 'accept-language: en-US,en;q=0.9' \
--header 'accountid: {{accountId}}' \
--header 'app-language: en' \
--header 'content-type: application/json;charset=UTF-8' \
--header 'referer: https://staging-smartassist.kore.ai/smartassist/config/queues' \
--header 'auth: <JWT-token>' \
--data '{
"startDate":"2024-10-24",
"endDate":"2024-10-28",
"timeZoneOffset": -330
}'
{
"_id": "c-ab4eb09-8dba-4db8-9176-b0ee670dxxxx",
"participants": [
{
"queueId": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"queueStartTime": "2025-08-23T06:23:45.100Z",
"queueName": "Default Queue",
"agentId": "u-4149b5e5-9bbd-502d-b0ab-bfbd01d6xxxx",
"name": "SmartAssist QA",
"status": "INACTIVE",
"assignedAt": "2025-08-23T06:23:45.595Z",
"startTimeStamp": "2025-08-23T06:23:55.593Z",
"conversationTransferred": true,
"reason": "OVERDUE",
"endTimeStamp": "2025-08-23T06:27:13.724Z"
},
{
"queueId": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"queueStartTime": "2025-08-23T06:27:13.707Z",
"queueName": "Default Queue",
"agentId": "u-4149b5e5-9bbd-502d-b0ab-bfbd01d6xxxx",
"name": "SmartAssist QA",
"status": "ACTIVE",
"assignedAt": "2025-08-23T06:33:49.658Z",
"startTimeStamp": "2025-08-23T06:33:52.136Z",
"endTimeStamp": "2025-08-23T06:33:54.960Z",
"endedChat": true
}
],
"transferDetails": [
{
"fromQueue": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"transferredByAgentName": "SmartAssist QA",
"transferredType": "QUEUE",
"transferredTo": [
{
"id": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"name": "Default Queue",
"type": "QUEUE"
}
],
"priority": "HIGHEST",
"transferredAt": "2025-08-23T06:27:13.707Z",
"systemTransferReason": "OVERDUE",
"systemTransfer": true
}
],
"conversationType": "livechat",
"status": "CLOSED",
"summary": [
"The customer was initially connected ... highest priority. The customer was asked to stand by while being transferred to the new queue."
],
"dispositions": {
"status": "Resolved",
"remarks": "The customer was initially connected ... advising the customer to reach out again if further assistance is needed.",
"dispositionSets": [
{ "dispositionsSet": "Resolution", "dispositionCodes": "Resolved" },
{ "dispositionsSet": "Custom", "dispositionCodes": "ThroughWeb" }
],
"metaStatus": "AGENT_CLOSED"
},
"userInfo": {
"firstName": "Test",
"lastName": "User",
"email": "Test.user@test.com",
"phoneNumber": "9999999999",
"activationStatus": "active"
}
}