Fetch Call Recording¶

To retrieve the recording of a specific call using either the userId or sessionId.

Method	GET
Endpoints	`https://{{host}}/api/public/bot/{{BotID}}/recordings?{{userId}}`
	`https://{{host}}/api/public/bot/{{BotID}}/recordings?{{sessionId}}`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token
API Scope	SmartAssist Recordings

Path Parameters¶

PARAMETER	DESCRIPTION	TYPE
host	Environment URL, for example, https://platform.kore.ai	string, required
BotId	BotId or StreamId. You can access it from the General Settings page of the bot.	string, required

Query Parameters¶

PARAMETER	DESCRIPTION	TYPE
userId	The ID of the user whose conversation history will be accessed. It can be a user email id or an enterprise-assigned unique id.	string, required
sessionId	The unique identifier for the session record.	string, required

Sample Requests¶

curl --location --request GET '{{host}}/api/1.1/public/bot/{{BotID}}/recordings?userId={{userId}}' \
--header 'auth: {{JWT_TOKEN}}'
curl --location --request GET '{{host}}/api/1.1/public/bot/{{BotID}}/recordings?sessionId={{sessionId}}' \
--header 'auth: {{JWT_TOKEN}}'

Sample Response¶

{
    "recording": [
        "data:audio/wav;base64,{encodedFileInTheSpecifiedFormat}"
    ]
}