Export data by accountId and orgId¶

To get exported data which is one of (skillsGroups, Queues, StandardResponses, Waiting Experience) by giving details with account Id and orgId.

Note

This version will be deprecated soon. Please use Version 2 of this API.

PARAMETER	DESCRIPTION	TYPE
Method	GET
Endpoint	`http://{{host}}/agentassist/api/public/analytics/{{instanceBotId}}/importSmartAssistFunctionalities?accountId=&orgId=&type=`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	SmartAssist Import and Export Feature

Query Parameters¶

PARAMETER	DESCRIPTION	TYPE
host	Environment URL, for example, https://platform.kore.ai	string, required
AccountId	The Account Id.	string, required
OrgId	The Organization Id.	String, Required
BotId	The BotId or StreamId. You can access it from the General Settings page of the bot.	string, required

Sample Request¶

curl --location --request GET 'https://{{host}}/agentassist/api/v1/public/analytics/st-ef2ab28a-0d16-5
cbf-bf31-a395bdb1xxxx/importSmartAssistFunctionalities?accountId=6297011e24f30b5ab18e6e4c&orgId=o-18f401c2-f1a6-5a97-
8b5c-4511863cxxxx&type=skillGroups' \
--header 'Accept: application/json, text/plain, */*' 
--header 'Accept-Language: en-GB,en-US;q=0.9,en;q=0.8' 
--header 'AccountId: 63e0f303560867d78313xxxx' 
--header 'Authorization: bearer xxxxbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwiYXBwSWQiOiJjcy05N2IwNDZlMy
1jYzA3LTVhMDEtYmYwNS1jYmZhNzAzMmFlY2IifQ.xv4hGyyqH9JAN8iPIMaxNgOqgr_2gfQGohu3aTCxxxx' 
--header 'Cache-Control: no-cache' 
--header 'Connection: keep-alive' 
--header 'Content-Type: application/json;charset=UTF-8' 
--header 'Pragma: no-cache' 
--header 'User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36' 
--header 'X-Timezone: Asia/Calcutta' 
--header 'X-Timezone-Offset: -330' 
--header 'app-language: en' 
--header 'bot-language: en' 
--header 'sec-ch-ua-platform: "Linux"' 
--header 'smartassist: true' 
--header 'state: configured'
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTc4OGQ0OWEwLTQ3ZjUtNTdhYS1iZmVlLWFjMWI1MWVhMWFkOCJ9.
KcWr4dd_hZwCYl0D6jciR1IETqzZsThTNBEmams3MWY'
--header 'accountId: 63f48134cf47814d774bxxxx'

Sample Response¶

[
    {
        "_id": "6666a49c085d6b9b1905xxxx",
        "name": "Default SkillGroup",
        "description": "Default SkillGroup(Auto Created).",
        "status": "ACTIVE",
        "color": "#D2000D",
        "skills": [
            {
                "_id": "6666a49c085d6b9b1905xxxx",
                "name": "Default Skill",
                "isDefault": true,
                "description": "Default Skill(Auto Created).",
                "status": "ACTIVE",
                "lname": "default skill",
                "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
                "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx"
            }
        ],
        "lname": "default skillgroup",
        "isDefault": true,
        "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
        "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx",
        "agentGroups": [],
        "agents": []
    },
    {
        "_id": "67dbb2d456aec476d255xxxx",
        "name": "Default SkillGroup1",
        "description": "Default SkillGroup(Auto Created).",
        "status": "ACTIVE",
        "color": "#D2000D",
        "skills": [
            {
                "_id": "67dbb2d456aec476d255xxxx",
                "name": "Default Skill",
                "isDefault": true,
                "description": "Default Skill(Auto Created).",
                "status": "ACTIVE",
                "lname": "default skill",
                "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
                "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx"
            }
        ],
        "lname": "default skillgroup1",
        "isDefault": true,
        "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
        "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx",
        "agentGroups": [],
        "agents": []
    }
]

Response Parameters¶

Parameter	Type	Description
`_id`	String	Unique identifier of the skill group or skill.
`name`	String	Name of the skill group or skill.
`description`	String	Description of the skill group or skill.
`status`	String	Current status (for example, `ACTIVE`).
`color`	String	Hex code representing the skill group’s color. (Skill Group only)
`skills`	Array	List of skill objects associated with the skill group.
`isDefault`	Boolean	Indicates whether the skill group or skill is the default.
`lname`	String	Lowercase version of the name.
`iId`	String	Stream or application id. For example, st-25c28277-bf42-5309-af41-15f8eb7exxxx
`createdByAId`	String	Identifier of the agent who created the skill group or skill.
`agentGroups`	Array	List of agent group identifiers. (Skill Group only)
`agents`	Array	List of agent identifiers. (Skill Group only)