Case Management - API Rate Limits¶
Case Management enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. It helps prevent a single user or service from consuming disproportionate resources that could degrade the service for others.
Requests are monitored against a sixty-second limit. As long as the limit is not exceeded, the account/application can continue making requests.
When the rate limit is exceeded, subsequent requests will fail with the following error message:
“You've exceeded the per-minute rate limit. Please wait for sometime before retrying.”
API Rate Limit Matrix¶
| ENFORCEMENT LEVEL | RATE LIMIT | API LIST |
|---|---|---|
| account | 60 per minute | Create Case Get Cases Update Case Create Task Get Tasks Update Task |
Best Practices¶
- Spread out calls evenly to avoid traffic spikes.
- Use filters to limit the data response size and avoid calls that request overlapping data.
- When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.
Need a higher or custom rolling Rate Limit? Contact support.