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Rate Limits

The Platform enforces rolling rate limits to restrict the number of API requests a user, application, or service can make within a dynamic timeframe. It helps prevent a single user or service from consuming disproportionate resources that could degrade the service for others.

Requests are monitored against both sixty-second and one-hour limits. As long as neither limit is exceeded, the application can continue making requests. However, if the one-hour limit is breached, all further requests are blocked, even if the sixty-second limit is still within bounds.

When a rate limit is exceeded, subsequent requests will fail with one of the following error messages:

  • Minute-based Limit: “You've exceeded the per-minute rate limit. Please wait for sometime before retrying.”

  • Hour-based Limit: “You've exceeded the hourly rate limit. Please wait for sometime before retrying.”

API Rate Limit Matrix

ENFORCEMENT LEVEL RATE LIMIT API LIST
bot 60 per minute

1800 per hour 		Bot Definition APIs
Upload File, Import Bot as a New Bot, Import Bot into an Existing Bot,Import Bot Functions, Install Sample Bot, Bot Export, Enable Channel,Add and Enable a New Language, Enable an existing Language, Disable an existing Language, Update a Language Configuration, Publish Bot, Bot Variables Import,Batch Test Execution, Get Batch Test Suites, Export Batch Test Suite, ImportBatch Test Suite, Delete Batch Test Suite, Delete Batch Test Suite Execution,Create (Import) a Conversation Test Suite, Conversation Test Suite Execution,and Delete Conversation Test Suite

NLP Training APIs
ML Utterances Import, ML Utterance Train, ML Utterances Export, FAQ Training, Extraction from file or URL, Get Extractions History, Get Extraction Question, Get Knowledge Tasks, Add Questions from Extraction, Get FAQs, and Update NLP Configurations

Analytics APIs
Find Intent, Conversation History, Conversation Summary, Feedback Analytics, Debug Logs, Get ChangeLogs, Sessions History, Get Dashboard Widget Data, Get Analytics, User Engagement Trend, and Conversation Details and Summary
request_id 60 per minute

1800 per hour 		Bot Definition Status APIs
Bot Import Status, Bot Export Status, Bot Publish Status, Batch Test Execution Status, Conversation Test Suite Creation Status, and Conversation Test Suite Execution Status

NLP Training Status APIs
ML Utterances Import Status, ML Utterance Train Status, ML Utterances Export Status, and FAQ Training Status
account 60 per minute

1800 per hour 		Admin APIs
Get Bots, Import Roles, Get Roles, Get User Roles Details, Get Groups, Export Roles, Assign BT Roles, Assign Admin Roles, Update User Access, Create Users, Get Users Information, Update User, Remove Users from Account, Delete Customer Data, Delete Customer Data Status API, and Get Admin Console Audit Logs
bot 600 per minute

18000 per hour 		Bot Definition Notification APIs
Proactive Notification, Proactive Notification Status
account+table 600 per minute

18000 per hour 		Data access APIs
Insert Data, Insert Bulk Data, Update Data, Delete Data, Get Table Data, and Get View Data

Best Practices

  • Spread out calls evenly to avoid traffic spikes.
  • Use filters to limit the data response size and avoid calls that request overlapping data.
  • When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.

Need a higher or custom rolling Rate Limit? Contact support.