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Debug Logs API

To fetch debug logs of a specific conversation.

Method GET
Endpoint https://{{host}}/api/{{version}}/{{BotID}}/debuglogs?identity={{identity}}&channelType={{channelType}}&minimumInfo=true&limit=5&offset=300&timezone={{timezone}}
Content Type application/json
Authorization auth: {{JWT}}

See How to generate the JWT Token.

API Scope
  • Bot Builder: Debug Logs
  • Admin Console: Not Applicable

Path Parameters

PARAMETER DESCRIPTION
host Environment URL, for example, https://platform.kore.ai
BotID Bot ID. You can access it from the General Settings page of the bot.

Sample Request

curl -X GET \
   'https://{{host}}/api/1.1/{{BotID}}/debuglogs?identity={{id}}&channelType=ivrVoice&minimumInfo=true&limit=5&offset=300&timezone=America/New_York' \  
  -H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \

Body Parameters

PARAMETER DESCRIPTION
version Refers to the version of the API. The current version of this API is “1.1”
identity Unique ID associated with the call. For SmartAssist channel , identity = {accountId}/smartassist/{sessionId}
channel Name of the channel through which the conversation is initiated. The default is ‘rtm’.

Accepted channel types are:

  • rtm
  • ivrVoice
  • audiocodes
  • smartassist
  • genericsms
  • twiliosms
  • genesys
minimumInfo Optional field. Set to ‘true’ to get only the summary
offset Specify the page number from which to start fetching the logs. If unspecified, it starts from 0, which is the first page of the list of logs
limit The number of records to fetch. The maximum applicable limit is 50
timezone Ex: America/New_York
fromDate Date from which the logs are requested, valid formats: yyyy-mm-dd or valid timestamp
toDate Date up to which the logs are requested, valid formats: yyyy-mm-dd or valid timestamp

Sample Responses

IVR:

[
    {
        "timestamp": "2018-11-22T13:06:17.258Z",
        "nomatch_count": "0",
        "noinput_count": "1",
        "debugTitle": "Bing",
        "debugLevel": "Info",
        "debugMessage": "intent node initiated",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "timestamp": "2018-11-22T13:06:17.258Z",
        "debugTitle": "Bing",
        "debugLevel": "Info",
        "debugMessage": "intent node processing is completed",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "timestamp": "2018-11-22T13:06:17.258Z",
        "debugTitle": "Nam",
        "debugLevel": "Info",
        "debugMessage": "entity node initiated",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "timestamp": "2018-11-22T13:06:17.258Z",
        "debugTitle": "Nam",
        "debugLevel": "Info",
        "debugMessage": "Waiting for user input",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "debugTitle": "Nam",
        "debugMessage": "User prompt parsing",
        "debugLevel": "info",
        "timestamp": "2018-11-22T13:06:17.304Z",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "debugTitle": "Nam",
        "debugMessage": "User prompt parsing successful",
        "debugLevel": "info",
        "debugDetail": "\"Let me know your name\\n\"",
        "timestamp": "2018-11-22T13:06:17.325Z",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "timestamp": "2018-11-22T13:06:31.464Z",
        "nomatch_count": "2",
        "noinput_count": "0",
        "debugTitle": "Nam",
        "debugLevel": "Warning",
        "debugMessage": "executeNode has invoked due to MAX_NO_MATCH event",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    },
    {
        "timestamp": "2018-11-22T13:07:54.395Z",
        "debugTitle": "Company: Reached end of dialog",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "ivrVoice",
            "identity": "Nov22PilotEnv1"
        }
    }
]
SmartAssist:
{
       "timestamp": "2024-08-14T23:18:10.920Z",
       "debugTitle": "Why_Calling_Eligibility_and_Benefits",
       "debugMessage": "intent node processing is completed",
       "debugLevel": "Info",
       "metaInfo": {
           "channel": "smartassist",
           "identity": "66043a5df09690986395xxxx/smartassist/66bd3afa5e3e64268aaaxxxx"
       },
       "VGdebugDetail": {
           "inputType": "voice",
           "inputMessage": "If you're a member and need help with your health plan, say I'm a member. Otherwise, in a few words, tell me why you're calling today.",
           "ASRVendor": "microsoft",
           "dialect": "en-US",
           "ASRConfidence": 0.8708144,
           "ASRConfidenceDetail": [
               {
                   "confidence": 0.8708144,
                   "lexical": "if you're a member and need help with your health plan say i'm a member otherwise in a few words tell me why you're calling today",
                   "itn": "if you're a member and need help with your health plan say i'm a member otherwise in a few words tell me why you're calling today",
                   "masked_i_t_n": "if you're a member and need help with your health plan say i'm a member otherwise in a few words tell me why you're calling today",
                   "display": "If you're a member and need help with your health plan, say I'm a member. Otherwise, in a few words, tell me why you're calling today.",
                   "words": [
                       {
                           "word": "if",
                           "offset": 420700000,
                           "duration": 1600000,
                           "confidence": 0.9726835
                       },
                       {
                           "word": "you're",
                           "offset": 422300000,
                           "duration": 2400000,
                           "confidence": 0.376676
                       },
                       {
                           "word": "a",
                           "offset": 424700000,
                           "duration": 400000,
                           "confidence": 0.3884408
                       },
                       {
                           "word": "member",
                           "offset": 425100000,
                           "duration": 3200000,
                           "confidence": 0.6788062
                       },
                       {
                           "word": "and",
                           "offset": 428300000,
                           "duration": 1200000,
                           "confidence": 0.57555306
                       },
                       {
                           "word": "need",
                           "offset": 429500000,
                           "duration": 2000000,
                           "confidence": 0.96371156
                       },
                       {
                           "word": "help",
                           "offset": 431500000,
                           "duration": 2000000,
                           "confidence": 0.99102837
                       },
                       {
                           "word": "with",
                           "offset": 433500000,
                           "duration": 1600000,
                           "confidence": 0.9584458
                       },
                       {
                           "word": "your",
                           "offset": 435100000,
                           "duration": 1600000,
                           "confidence": 0.9712777
                       },
                       {
                           "word": "health",
                           "offset": 436700000,
                           "duration": 2400000,
                           "confidence": 0.985333
                       },
                       {
                           "word": "plan",
                           "offset": 439100000,
                           "duration": 4800000,
                           "confidence": 0.8494906
                       },
                       {
                           "word": "say",
                           "offset": 445100000,
                           "duration": 4800000,
                           "confidence": 0.98846895
                       },
                       {
                           "word": "i'm",
                           "offset": 449900000,
                           "duration": 3200000,
                           "confidence": 0.80772966
                       },
                       {
                           "word": "a",
                           "offset": 453100000,
                           "duration": 400000,
                           "confidence": 0.66123855
                       },
                       {
                           "word": "member",
                           "offset": 453500000,
                           "duration": 6000000,
                           "confidence": 0.9897405
                       },
                       {
                           "word": "otherwise",
                           "offset": 462700000,
                           "duration": 5200000,
                           "confidence": 0.94419414
                       },
                       {
                           "word": "in",
                           "offset": 467900000,
                           "duration": 1200000,
                           "confidence": 0.9729681
                       },
                       {
                           "word": "a",
                           "offset": 469100000,
                           "duration": 400000,
                           "confidence": 0.98132175
                       },
                       {
                           "word": "few",
                           "offset": 469500000,
                           "duration": 2000000,
                           "confidence": 0.99257773
                       },
                       {
                           "word": "words",
                           "offset": 471500000,
                           "duration": 4800000,
                           "confidence": 0.98928726
                       },
                       {
                           "word": "tell",
                           "offset": 477900000,
                           "duration": 2800000,
                           "confidence": 0.98641545
                       },
                       {
                           "word": "me",
                           "offset": 480700000,
                           "duration": 1200000,
                           "confidence": 0.6896171
                       },
                       {
                           "word": "why",
                           "offset": 481900000,
                           "duration": 2800000,
                           "confidence": 0.990285
                       },
                       {
                           "word": "you're",
                           "offset": 484700000,
                           "duration": 2800000,
                           "confidence": 0.9559583
                       },
                       {
                           "word": "calling",
                           "offset": 487500000,
                           "duration": 2800000,
                           "confidence": 0.9911675
                       },
                       {
                           "word": "today",
                           "offset": 490300000,
                           "duration": 5200000,
                           "confidence": 0.98875904
                       }
                   ]
               }
           ]
       }
   },

TwilioSMS:

[
    {
        "timestamp": "2025-05-27T04:36:17.296Z",
        "debugTitle": "welcomedialog",
        "debugMessage": "intent node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:17.334Z",
        "debugTitle": "menuCheck",
        "debugMessage": "Script node execution successful",
        "debugLevel": "info",
        "debugDetail": "{\"title\":\" \",\"body\":\"\",\"updatedContext\":{\"bot\":\"Master Bot Flow\",\"botid\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"taskid\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\",\"intent\":\"welcomedialog\",\"intentType\":\"dialog\",\"intentDescription\":\"kgvsdialog\",\"invocationSource\":{\"type\":\"userInputMatch\"},\"entities\":{},\"entityErrorCount\":{},\"amendEntities\":{},\"history\":[],\"ccId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10:st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"currentLanguage\":\"en\",\"dialog_tone\":[{\"tone_name\":\"positive\",\"level\":1,\"count\":1}],\"session\":{\"EnterpriseContext\":{},\"BotContext\":{},\"UserContext\":{\"workinghours\":{\"workdays\":\"mon,tue,wed,thu,fri\",\"workstart\":\"8:00 AM\",\"workend\":\"5:00 PM\"},\"profImage\":\"no-avatar\",\"profColour\":\"#add8e6\",\"jTitle\":\"\",\"dept\":\"\",\"activationStatus\":\"active\",\"firstName\":\"\",\"lastName\":\"\",\"orgId\":\"o-33749baa-f662-5ae8-b506-4b3bf78779f4\",\"_id\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"accountId\":\"5ff6ff6f2327934e5b70baf2\",\"identities\":[{\"val\":\"67e125c59ec655b7448eb65b/+12566020200\",\"type\":\"mapped\"}]},\"UserSession\":{},\"BotUserSession\":{\"_metaInfo\":{},\"lastMessage\":{\"channel\":\"sms\",\"messagePayload\":{\"ToCountry\":\"US\",\"ToState\":\"IL\",\"SmsMessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"NumMedia\":\"0\",\"ToCity\":\"PALATINE\",\"FromZip\":\"35646\",\"SmsSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"FromState\":\"AL\",\"SmsStatus\":\"received\",\"FromCity\":\"TOWN CREEK\",\"Body\":\"Hi\",\"FromCountry\":\"US\",\"To\":\"+12248360907\",\"MessagingServiceSid\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"ToZip\":\"60074\",\"AddOns\":\"{\\\"status\\\":\\\"successful\\\",\\\"message\\\":null,\\\"code\\\":null,\\\"results\\\":{}}\",\"NumSegments\":\"1\",\"MessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"AccountSid\":\"ACc518be9a6f916431ecfd8d7d9f471b2e\",\"From\":\"+12566020200\",\"ApiVersion\":\"2010-04-01\"}},\"conversationSessionId\":\"6835797d857ac49da7e5eed0\",\"lastUserMessageTime\":\"2025-05-27T08:36:13.862Z\",\"channels\":[{\"type\":\"sms\",\"from\":\"67e125c59ec655b7448eb65b/+12566020200\",\"to\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"body\":\"Hi\",\"gateway\":\"twilio\",\"enable\":true,\"message\":\"The bot is disabled via Twilio. You can still talk to the bot via Web/Mobile Client, IVR, Genesys Cloud CX Messaging, Twilio.\",\"activeChannels\":\"Web/Mobile Client,IVR,Genesys Cloud CX Messaging,Twilio.\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"tokens\":[],\"__userInputTime\":\"2025-05-27T08:36:13.852Z\",\"__loopCount\":0,\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"requestId\":\"ms-501f497d-197a-59fa-aeff-a21f34c59a2e\",\"botLanguage\":\"en\"}],\"isReturningUser\":false},\"opts\":{\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\"},\"deleteKeys\":{}},\"updatedOn\":\"2025-05-27T08:36:17.275Z\",\"intentName\":\"welcomedialog\",\"currentNodeId\":\"script26\",\"currentNodeName\":\"menuCheck\",\"currentTraits\":[],\"userInputs\":{\"originalInput\":{\"sentence\":\"Hi\",\"sentenceType\":\"statement\",\"timestamp\":1748334977259}},\"currentTags\":{\"tags\":[\"welcomedialog\"]},\"NLAnalysis\":{\"userInput\":\"Hi\",\"intents\":{}},\"previousNodeId\":\"intent0\",\"previousNodeName\":\"welcomedialog\",\"currentNodeType\":\"script\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\"},\"metaTags\":{\"UserLevelTags\":[],\"SessionLevelTags\":[],\"MessageLevelTags\":[],\"referenceLevelTags\":[]},\"contextTags\":[\"welcomedialog\"],\"removeContextTags\":[],\"debugLogs\":[],\"textTranslations\":[],\"tokenIdpsToExpire\":[],\"clearAllAuthTokens\":false,\"channelActions\":{},\"isDeveloper\":false,\"debugMessage\":\"menuCheck\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\"}",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:17.366Z",
        "debugTitle": "menuCheck",
        "debugMessage": "script node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:17.648Z",
        "debugTitle": "titlesConfig",
        "debugMessage": "Script node execution successful",
        "debugLevel": "info",
        "debugDetail": "{\"title\":\" \",\"body\":\"\",\"updatedContext\":{\"bot\":\"Master Bot Flow\",\"botid\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"taskid\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\",\"intent\":\"welcomedialog\",\"intentType\":\"dialog\",\"intentDescription\":\"kgvsdialog\",\"invocationSource\":{\"type\":\"userInputMatch\"},\"entities\":{},\"entityErrorCount\":{},\"amendEntities\":{},\"history\":[],\"ccId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10:st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"currentLanguage\":\"en\",\"dialog_tone\":[{\"tone_name\":\"positive\",\"level\":1,\"count\":1}],\"updatedOn\":\"2025-05-27T08:36:17.457Z\",\"intentName\":\"welcomedialog\",\"currentNodeId\":\"script18\",\"currentNodeName\":\"titlesConfig\",\"currentTraits\":[],\"userInputs\":{\"originalInput\":{\"sentence\":\"Hi\",\"sentenceType\":\"statement\",\"timestamp\":1748334977259}},\"currentTags\":{\"tags\":[\"welcomedialog\"]},\"NLAnalysis\":{\"userInput\":\"Hi\",\"intents\":{}},\"previousNodeId\":\"message16\",\"previousNodeName\":\"welMsg1\",\"currentNodeType\":\"script\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\",\"traversedIntents\":[{\"name\":\"welcomedialog\",\"dialogId\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\"}],\"message_tone\":[],\"isDeveloper\":false,\"session\":{\"EnterpriseContext\":{},\"BotContext\":{},\"UserContext\":{\"workinghours\":{\"workdays\":\"mon,tue,wed,thu,fri\",\"workstart\":\"8:00 AM\",\"workend\":\"5:00 PM\"},\"profImage\":\"no-avatar\",\"profColour\":\"#add8e6\",\"jTitle\":\"\",\"dept\":\"\",\"activationStatus\":\"active\",\"firstName\":\"\",\"lastName\":\"\",\"orgId\":\"o-33749baa-f662-5ae8-b506-4b3bf78779f4\",\"_id\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"accountId\":\"5ff6ff6f2327934e5b70baf2\",\"identities\":[{\"val\":\"67e125c59ec655b7448eb65b/+12566020200\",\"type\":\"mapped\"}]},\"UserSession\":{},\"BotUserSession\":{\"_metaInfo\":{},\"lastMessage\":{\"channel\":\"sms\",\"messagePayload\":{\"ToCountry\":\"US\",\"ToState\":\"IL\",\"SmsMessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"NumMedia\":\"0\",\"ToCity\":\"PALATINE\",\"FromZip\":\"35646\",\"SmsSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"FromState\":\"AL\",\"SmsStatus\":\"received\",\"FromCity\":\"TOWN CREEK\",\"Body\":\"Hi\",\"FromCountry\":\"US\",\"To\":\"+12248360907\",\"MessagingServiceSid\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"ToZip\":\"60074\",\"AddOns\":\"{\\\"status\\\":\\\"successful\\\",\\\"message\\\":null,\\\"code\\\":null,\\\"results\\\":{}}\",\"NumSegments\":\"1\",\"MessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"AccountSid\":\"ACc518be9a6f916431ecfd8d7d9f471b2e\",\"From\":\"+12566020200\",\"ApiVersion\":\"2010-04-01\"}},\"conversationSessionId\":\"6835797d857ac49da7e5eed0\",\"lastUserMessageTime\":\"2025-05-27T08:36:13.862Z\",\"channels\":[{\"type\":\"sms\",\"from\":\"67e125c59ec655b7448eb65b/+12566020200\",\"to\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"body\":\"Hi\",\"gateway\":\"twilio\",\"enable\":true,\"message\":\"The bot is disabled via Twilio. You can still talk to the bot via Web/Mobile Client, IVR, Genesys Cloud CX Messaging, Twilio.\",\"activeChannels\":\"Web/Mobile Client,IVR,Genesys Cloud CX Messaging,Twilio.\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"tokens\":[],\"__userInputTime\":\"2025-05-27T08:36:13.852Z\",\"__loopCount\":0,\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"requestId\":\"ms-501f497d-197a-59fa-aeff-a21f34c59a2e\",\"botLanguage\":\"en\"}],\"isReturningUser\":false},\"opts\":{\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\"},\"deleteKeys\":{}},\"counter\":0,\"taskList\":[{\"title\":\"Get weather updates\",\"value\":\"Get weather updates\",\"synonyms\":[\"\\\"Get weather updates\\\"\"]},{\"title\":\"Active Covid Cases\",\"value\":\"Active Covid Cases\",\"synonyms\":[\"\\\"Active Covid Cases\\\"\",\"\\\"Covid Cases\\\"\"]},{\"title\":\"Company Stock Value\",\"value\":\"Company Stock Value\",\"synonyms\":[\"\\\"Company Stock Value\\\"\",\"\\\"Stock values\\\"\"]},{\"title\":\"Create UserLogin\",\"value\":\"Create UserLogin\",\"synonyms\":[\"\\\"Create UserLogin\\\"\"]},{\"title\":\"Flight Status \",\"value\":\"Flight Status \",\"synonyms\":[\"\\\"Flight Status \\\"\"]},{\"title\":\"Show More\",\"value\":\"Show More\",\"synonyms\":[\"\\\"Show More\\\"\"]}]},\"metaTags\":{\"UserLevelTags\":[],\"SessionLevelTags\":[],\"MessageLevelTags\":[],\"referenceLevelTags\":[]},\"contextTags\":[\"welcomedialog\"],\"removeContextTags\":[],\"debugLogs\":[],\"textTranslations\":[],\"tokenIdpsToExpire\":[],\"clearAllAuthTokens\":false,\"channelActions\":{},\"isDeveloper\":false,\"debugMessage\":\"titlesConfig\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\"}",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:17.725Z",
        "debugTitle": "titlesConfig",
        "debugMessage": "script node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:29.672Z",
        "debugTitle": "Currency",
        "debugMessage": "intent node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:37.730Z",
        "debugTitle": "CurrencyCode",
        "debugMessage": "entity node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:37.786Z",
        "debugTitle": "HitAPICurrency",
        "debugMessage": "Calling the integration system",
        "debugLevel": "info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:37.881Z",
        "debugTitle": "HitAPICurrency",
        "debugMessage": "Service execution is complete.",
        "debugLevel": "info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:36:50.765Z",
        "debugTitle": "Schedule_Appointment",
        "debugMessage": "intent node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    },
    {
        "timestamp": "2025-05-27T04:37:52.579Z",
        "debugTitle": "CollectionAppointmentDetails",
        "debugMessage": "aiassist node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "sms",
            "identity": "67e125c59ec655b7448eb65b/+12566020200"
        }
    }
]

Genesys:

[
    {
        "timestamp": "2025-05-27T03:34:24.109Z",
        "debugTitle": "welcomedialog",
        "debugMessage": "intent node processing is completed",
        "debugLevel": "Info",
        "metaInfo": {
            "channel": "genesys",
            "identity": "67e125c59ec655b7448eb65b/genesys/d7e0b98d-b487-49f2-b2b0-fd25e16993bb"
        }
    },
    {
        "timestamp": "2025-05-27T03:34:24.183Z",
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