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Total Volumes Report

Generating the Total Volumes Report

Total Volumes Report provides comprehensive statistics on conversations, including counts and duration, categorized by channel and direction, within a specified time frame. Users can view the total number of conversations, duration, the cumulative agent minutes expended, etc. Administrators/Supervisors can filter using the date filters and timezone.

Steps to generate the Total Volumes Report:

  1. On the Reports tab, click New Report.
  2. In the list of reports, choose the Total Volumes Report.
  3. Enter the Report Name and Report Description.
  4. Select the Time Period.
  5. Select Report Generation and choose from the following options:
    • Schedule
      • Run On Demand
      • Schedule
    • Select Format
      • CSV
    • Send To (single email address or a mailing list)
  6. Click Create.

  7. The Total Volumes Report is generated. Total Volumes Report Created

  8. Click the Run icon next to the instance of the report. Run Total Voumes Report

  9. Click the CSV icon and generate the output of that report. Total Volumes Report CSV

    Note

    • The total volumes report is available only in CSV format.
    • The red dot beside the report indicates that it was generated within the last 24 hours.

The Total Volumes Report is generated and is available for download. Total Volumes Report Output