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Agent Login Logout Summary Report

Generating the Agent Login Logout Summary Report

Agent Login Logout Summary Report is a detailed report of an agent’s login and logout events.

Steps to generate the Agent Login Logout Summary Report:

  1. On the Reports tab, click New Report.
  2. In the list of reports, Select the Agent Login Logout Summary Report.
  3. Enter the Report Name and Report Description.
  4. Select a Time Period.
  5. Select Data Filters.
  6. Select Report Generation and choose from the following options::
    • Schedule
      • Run On Demand
      • Schedule
    • Select Format
      • PDF
      • CSV
    • Send To (single email address or a mailing list)
  7. Click Create.

  8. The Agent Login Logout Summary Report is generated. Agent Login Logout Summary Report Created

  9. Click the Run icon as shown below to generate the report. Run Agent Login Logout Summary Report

While generating reports you have two options, Run On Demand and Schedule.

Run On Demand: While creating a new report or editing an existing report, the schedule of the report can be set to run on demand.

Schedule: While creating a new report or editing an existing report, the schedule of the report can be changed. The use of the schedule is the standard way to generate a report. If the report is scheduled for later then it will automatically be generated on the scheduled day and time without the need to click Run.

  1. First, the report object is configured (as PDF) and then the report output is generated as PDF. Click the PDF/Page icon to download the report. PDF Agent Login Logout Report

    Note

    The red dot beside the report indicates that it was generated within the last 24 hours. You can download, save, and view the report in PDF format.

The Agent Login Logout Summary Report is generated and available for download. Agent Login Logout Summary Report Output

About Report Fields

**FIELD** **DESCRIPTION** **EXAMPLE** Login DateTime at which the Agent logged in, starting a new session. “01/06/23 15:57:17” Logout DateTime at which the Agent logged out, ending a session. “01/06/23 15:57:17” Duration Duration of the Session (Logout – Login). “64:39:22”