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BOT_TRANSCRIPT¶

This event delivers the AI Agent transcripts when the user interacts with the AI Agent prior to agent transfer.
It allows you to customize the AI Agent response within the transcripts.

Example:

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
    if (payload.event === 'BOT_TRANSCRIPT') {
        // Customize the HTML if required
        console.log('BOT_TRANSCRIPT event received');
    }
});

aaWindowInstance.on('BEFORE_VIEW_INIT', (html: string, payload: { event: string }): void => {
    if (payload.event === 'BOT_TRANSCRIPT') {
        // Customize the HTML if required
        console.log('BOT_TRANSCRIPT event received');
    }
});

def on_before_view_init(html, payload):
    if payload.get("event") == "BOT_TRANSCRIPT":
        # Customize the HTML if required
        print("BOT_TRANSCRIPT event received")

void OnBeforeViewInit(string html, dynamic payload)
{
    if (payload.event == "BOT_TRANSCRIPT")
    {
        // Customize the HTML if required
        Console.WriteLine("BOT_TRANSCRIPT event received");
    }
}

{
  "event": "BOT_TRANSCRIPT",
  "action": "customize_html",
  "message": "BOT_TRANSCRIPT event received"
}

fun onBeforeViewInit(html: String, payload: Map<String, Any>) {
    if (payload["event"] == "BOT_TRANSCRIPT") {
        // Customize the HTML if required
        println("BOT_TRANSCRIPT event received")
    }
}