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Error codes

List of error codes returning, including their descriptions, actions, and required fields for resolution.

Socket Errors

Error Code Message Action Required Fields
ERR_WS_INIT Socket connection failed show token, conversationId
ERR_WS_INIT Socket connection timeout show token, conversationId
ERR_WS_INIT Socket disconnected show token, conversationId
ERR_WS_INIT Socket reconnection failed show token, conversationId
ERR_WS_INIT Socket error show token, conversationId

API Errors

Error Code Message Action Required Fields
ERR_SETTINGS_API_FAILURE Settings API failed show botId, channel
ERR_CHECKLIST_API_FAILURE Checklist API failed show botId
ERR_ASST_HISTORY_API_FAILURE Assist history API failed show botId, conversationId
ERR_MYBOT_HISTORY_API_FAILURE MyBot history API failed show botId, conversationId
ERR_FEEDBACK_API_FAILURE Feedback API failed show tab, conversationId
ERR_SUMMARY_LOAD_FAILURE Summary load failed show conversationId, botId, channel, sessionId

Validation Errors

Error Code Message Action Required Fields
ERR_TOKEN_INVALID Invalid token show token, botId
ERR_MISSING_REQ_FIELDS Missing required fields to send user message sendUserMessage author, type, conversationId, value, botId
ERR_MISSING_REQ_FIELDS Missing required fields to send agent message sendAgentMessage author, type, conversationId, value, botId

Miscellaneous Errors

Error Code Message Action Required Fields
ERR_JS_CODE JS code failed show None