Error codes
List of error codes returning, including their descriptions, actions, and required fields for resolution.
Socket Errors
| Error Code |
Message |
Action |
Required Fields |
| ERR_WS_INIT |
Socket connection failed |
show |
token, conversationId |
| ERR_WS_INIT |
Socket connection timeout |
show |
token, conversationId |
| ERR_WS_INIT |
Socket disconnected |
show |
token, conversationId |
| ERR_WS_INIT |
Socket reconnection failed |
show |
token, conversationId |
| ERR_WS_INIT |
Socket error |
show |
token, conversationId |
API Errors
| Error Code |
Message |
Action |
Required Fields |
| ERR_SETTINGS_API_FAILURE |
Settings API failed |
show |
botId, channel |
| ERR_CHECKLIST_API_FAILURE |
Checklist API failed |
show |
botId |
| ERR_ASST_HISTORY_API_FAILURE |
Assist history API failed |
show |
botId, conversationId |
| ERR_MYBOT_HISTORY_API_FAILURE |
MyBot history API failed |
show |
botId, conversationId |
| ERR_FEEDBACK_API_FAILURE |
Feedback API failed |
show |
tab, conversationId |
| ERR_SUMMARY_LOAD_FAILURE |
Summary load failed |
show |
conversationId, botId, channel, sessionId |
Validation Errors
| Error Code |
Message |
Action |
Required Fields |
| ERR_TOKEN_INVALID |
Invalid token |
show |
token, botId |
| ERR_MISSING_REQ_FIELDS |
Missing required fields to send user message |
sendUserMessage |
author, type, conversationId, value, botId |
| ERR_MISSING_REQ_FIELDS |
Missing required fields to send agent message |
sendAgentMessage |
author, type, conversationId, value, botId |
Miscellaneous Errors
| Error Code |
Message |
Action |
Required Fields |
| ERR_JS_CODE |
JS code failed |
show |
None |