Dialog Execution

Dialog flow can continue in the list view by providing values from the user or agent.

DIALOG_WRAPPER

Contains:

• All entity and message nodes
• Dialog start/end nodes
• Feedback
• Interaction elements

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'DIALOG_WRAPPER'){
        // Customize dialog wrapper if required.
       }
});

DIALOG_START_TEMPLATE

Display a dialog start banner when initiating a new dialog.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'DIALOG_START_TEMPLATE'){
        // Customize dialog start template if required.
       }
});

ASK_CUSTOMER_TEMPLATE

Appears in a dialog or as small talk. Emit an event before rendering. Default title: Ask Customer.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'ASK_CUSTOMER_TEMPLATE'){
        // Customize ask customer template if required.
       }
});

ATTACHMENT_VIEW

Handles user interface (UI) for uploading files as attachments. Emit an event to manage the attachment template.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'ATTACHMENT_VIEW'){
        // Customize attachment view template if required.
       }
});

TELL_CUSTOMER_TEMPLATE

Appears in a dialog or as small talk. Emit an event before rendering. Default title: Tell Customer.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'TELL_CUSTOMER_TEMPLATE'){
        // Customize tell customer template if required.
       }
});

DIALOG_END_TEMPLATE

Displays dialog-end text and feedback options on termination or completion.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'DIALOG_END_TEMPLATE'){
        // Customize dialog end template if required.
       }
});

TERMINATE_POPUP_TEMPLATE

This event displays a popup with options Yes, Terminate, No, Cancel, or Continue with Override Mode.

INTERRUPT DIALOG

INTERRUPT_POPUP_TEMPLATE

It displays an interrupt popup with options when an automation is running and another dialog suggestion is selected.

• Run Later add the dialog to the interrupt list.
• Accept and Run, Run Later, or Cancel options to manage active automation.

INTERRUPT_DROPDOWN_ITEM_TEMPLATE

Run Later: Add the dialog to the interrupt list.

LIST_VIEW_TEMPLATE

List View on the assist banner displays previously filled entity nodes.