About Agent AI

Agent AI is your agent’s personal intelligent Virtual Assistant. It offers AI-native agent assistance to boost your contact center agents’ productivity and customer satisfaction. Set up AI-powered automation workflows to empower your agents in delivering exceptional customer service by offering real-time assistance, the next best action, built-in Knowledge AI, automated assistance, and real-time guidance.

Agent Experience Enable Real-time Agent Coaching based on the analysis of agent utterances and speech. Empower agents by offering structured guidance for handling customer interactions using Playbook. Learn more Events and Widget Configuration Configure Welcome Events for a consistent start-of-the-conversation experience. Set up the Agent AI widget, enabling agents to collaborate one-on-one with Agent AI during live conversations with customers. Learn more